• Products that are ordered before 16:00 on weekdays are shipped on the same day!
  • Free shipping above € 100
  • 1 year warranty
  • Excellent service guaranteed

Ordering & Delivery

ORDERING

Ordering a piece of jewellery from SILK is easy, safe and fast. Follow the steps below to place an order and your new SILK piece of jewellery will be delivered within two working days!

Step 1: Select the item of your choice from one of the selected filters on the homepage. Then select the right size and click on the red button "add to shopping cart". You will then receive a notification that the item has been successfully added to your shopping cart. From here, you can either go to the shopping cart to check your selection or continue shopping in the webshop. If you choose to continue shopping, retake it from step 1.

Step 2: When you have finished shopping, go to the shopping cart to order the selected item. If you are on the shopping cart page, you can click the order button to pay for the relevant product.

Step 3: Once you clicked the checkout button, you can either create a new account or log in by entering your email address and password. If you want to create a new account, enter your billing address completely. Then tick 'my shipping address is the same as the billing address' if this is the case. Now you can select the preferred payment method. You can select from: IDEAL, Paypal, bank transfer, Mistercash/Bancontact or a payment by credit card. If you have any comments, you can enter them in the 'comments' box if you wish. Then, if desired, tick "I would like to receive the SILK newsletter" and "I agree with the general terms and conditions". Finally, click the complete order button.

Step 4:  In the last step, you will arrive at the payment page where you click the payment button. Then you pay with the selected secure payment method as you usually do.


DELIVERY

We ship your order within the Netherlands completely free of charge at a total order amount of € 100 or more. Your order will then be sent to you by registered mail. You pay for your order in advance, after which we ship the piece of jewellery directly. You will receive your order within two days after receipt of payment. For orders outside the Netherlands we ask a small fee for the shipping costs, the other costs are for our account.

SHIPPING COSTS
We charge the fees mentioned here below to ship your order:

Shipping costs for shipments outside of the Netherlands within Europe:
Total order amount €100,- or higher: free shipment
Total order amount up to €100,-: shipping costs €7,95
Shipping outside of Europe: €24,95.

TRACK YOUR PARCEL
Each piece of jewellery is double packed and we ship with DHL. This allows us to guarantee you a good receipt as much as possible. After the piece of jewellery has been shipped by us, you can track the shipment via a link that will be sent to you by DHL by email. We do not know at what time the driver will deliver your order.

The moment we offer the package to DHL, you will automatically receive an email with a tracking code and link at the email address you provided. With this code and link you can track your package on the Track & Trace page of the DHL website. Delivery of your piece of jewellery might take two to three working days.

In case you have any further questions about your shipments, please send us an email on: info@silkjewellery.nl.
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